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What You Need to Know About Our Terms

Our terms set out how your account works, how we handle your deposits and withdrawals, and what happens when you play with us.

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royal1888 What You Need to Know About Our Terms
REACH US ANYTIME

How to Contact Royal1888 Support

Team online

Live Chat

Open your account and tap the support icon in the bottom-right corner of the lobby. Our team responds in real-time during operational hours to answer questions about your account, deposits, withdrawals, or game play.

Email Support

Send your query to [email protected] with your account email and a description of your question. We typically reply within 4 business hours with clear next steps or a resolution.

Account Settings

Log into your account and visit Settings > Support > Submit a Request. You can attach documents (e.g. ID for verification) directly and track your ticket status in the same place.

YOUR DATA & SECURITY

How We Protect Your Account & Information

Account Verification

When you deposit or request a withdrawal, we verify your identity using the details you provided at registration.

Encrypted Payments

All transactions — deposits via DANA, OVO, GoPay, QRIS or bank transfer — are encrypted.

Cookie & Session Data

We use cookies to keep you logged in and to remember your preferences.

Data Retention

We keep your account history, payment records and game logs for as long as you play with us.

Request Account Changes

Want to update your payment method, email or other account details?

Close Your Account

Visit Settings > Account > Close Account to deactivate play. Your balance remains accessible for 90 days.

Frequently Asked Questions About Terms & Conditions

Yes. You'll see the full terms during registration and must tick the acceptance box to proceed. If you don't agree with any part, you're welcome to contact support before signing up to ask for clarification.

Withdrawal requests require identity verification to comply with local law and protect your account. If verification is pending, your withdrawal sits in queue. We'll email you with the next steps or ask you to resubmit documents via the support form.

Yes. Go to your Wallet, tap Payment Methods, and add a new option — DANA, OVO, GoPay, QRIS or bank transfer. You can keep multiple methods on file and choose a different one for each deposit. Existing balances stay on your account.

After verification, DANA, OVO, GoPay and QRIS payouts usually clear in under a minute. Bank transfers take 1–3 business days depending on your bank. Timing depends on local law and your payment partner's processing schedule.

Contact our support team immediately through live chat or email. We'll pull your full transaction log and game records to investigate. If an error is confirmed, we'll correct it and explain what happened within 24 hours.

Yes. Settings > Account offers a Pause Account option (active for up to 30 days at a time) or permanent closure. During a pause, your balance is safe and you can't log in; funds remain yours. Closure is permanent after 90 days.

Reach [email protected] with the date of the transaction and explain your concern. We'll review the game logs and payment records. If you're still unsatisfied, you can escalate to our compliance team, which operates independently from game operations.

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